Hello Padel Terms and Conditions of use

Welcome to Hello Padel Academy!

These terms and conditions outline the rules and regulations for the use of Hello Padel Academy’s Website, located at https://hellopadelacademy.com/

By accessing this website we assume you accept these terms and conditions. Do not continue to use Hello Padel Academy if you do not agree to take all of the terms and conditions stated on this page.

All users should read the privacy policy at www.hellopadelacademy.com before agreeing to terms and conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Liability Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Spain. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

About us

Hellopadelacademy.com is a Website operated by HELLO PADEL LIMITED (“Hello Padel”, “We”, “Us”). We are registered in England and Wales under Company Number: 10254446 and our registered office at 28 Morton Close, London England, E1 2QT, United Kingdom.

Hello Padel Academy provides an online video service offering a selection of coaching videos, and other ”Content” as well as an online remote coaching service available on the Website. The remote coaching service, including the Content and the video PRO player, and any other features, tools, applications, materials or other services offered from time to time by Hello Padel Academy  are referred collectively as the “Services”.


We employ the use of cookies. By accessing Hello Padel Academy, you agreed to use cookies in agreement with the Hello Padel Academy’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Hello Padel Academy and/or its licensors own the intellectual property rights for all material on Hello Padel Academy. All intellectual property rights are reserved. You may access this from Hello Padel Academy for your own personal use subjected to restrictions set in these terms and conditions.

Use of Information

You can visit the Website without disclosing any information about yourself. Hello Padel Academy do not collect personal identifying information when you access the Website homepage and browse the Website without you disclosing your personal data (except Cookies; see below under “Cookies”). However, to purchase any subscription to access Content viewable on this Website, view any video Content, to participate in any contest or message feature, vote in polls or otherwise express an opinion, or subscribe to one of our services such as online newsletters, buy pro players or coaches packs, or participate in our online blog or communities, you must register and provide accurate information about yourself to the Website, as the Services may not work properly without such information.

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Data protection

It is good practice, and it is your responsibility, to take adequate steps to protect against viruses and such like.

The information and data (“personal data”) which is provided by you in connection with this site will be held on the computers and manual records of, and may be used by, Hello Padel Academy and sponsors, partners, affiliates, official suppliers and any other reputable suppliers of goods and services Hello Padel Academy believe may be of interest to you (together with “the companies”). A complete list of all such companies is available on request.

Orders – Please read our Privacy Policy

By subscribing to and paying for the Services you agree that you are entering into a legal binding contract with Hello Padel. The contract is conditional on the transaction being authorised by your card issuer. If the transaction is authorised your account will be activated. Your access to the Services is at all times subject to these Terms and Conditions.

Subscription & Registration types

Premium user (subscriber): has full access to all lessons and learning programs. Can enjoy COACH PACKS at reduced price. This is a rolling subscription, and will automatically re-new at the end of the year. You may unsubscribe before that date from your ‘’my account’’ area on your HPA account. Or write to us at [email protected] .

Premium guest:has full access to all lessons and learning programs. No reduction price on COACH PACKS.

Basic user (registered, non-subscriber):has access to all FREE lessons.


If you are a coach or interested in knowing how to coach, then the HELLO PADEL COACH SECTION is for you. Learn how to coach both adults and children at any level.Here you can find complete coach packs*. 

Remember, if you are a premium user (Subscriber), then you can enjoy these at a reduced price.

*COACH PACKS: Once you have purchased a coach pack, you have access to a full year to the sessions included there. 

Price & payment 

Our prices only cover access to the Services. Other access costs may be charged to you separately by your internet service provider.

All our prices are expressed in Euro. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this website at the time at which you place your order.
Hello Padel Academy reserves the right to refuse credit/debit card payments in its reasonable discretion. For any problem regarding to your payment for the annual, monthly or quarter subscription or either to buy packs, please contact our team on [email protected] 

Duration & termination

  • Your right to terminate: 

You may cancel your subscription at any time by following the instructions on your My hello padel account pages. If you have any questions please contact us via email to [email protected] 

  • No refunds on subscriptions and coach packs

Hello Padel Academy offer various free lessons along with samples of premium content, giving you ample opportunity to see what services we provide. Therefore, once you buy the services, you waive your right to refund. For any further queries you may contact us at [email protected]

The services & service availability

The ‘Services’ shall be for the provision to you of access to Services on this Website including coaching lessons, pro player and coach packs. However, Hello Padel Academy reserves the right to amend the nature and extent of the Services available at any time. You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the Services. In the event that Hello Padel Academy reasonably determines that you do not meet these requirements Hello Padel  Academy reserves the right to refuse the provision of Services to you.

In such a case you will be entitled to a refund of any sums paid. Hello Padel Academy will use its reasonable endeavours to ensure that the Services are made available at all times.

However, this Website is provided on an “as is” basis. In particular, the image and sound quality of the Services may vary, whether due to congestion on the internet or other reasons . The Website may not be uninterrupted, timely, secure or error-free. From time to time we will need to close the website to carry out upgrades or maintenance. We will try to keep this to a minimum. Subject to the constraints described above, Hello Padel Academy will carry out the Services with reasonable care and skill.

Technical support & contacting Hello Padel Academy

You can contact Hello Padel Academy whether to discuss technical problems or trace your subscription by emailing to [email protected]. In all instances, please be ready to give your customer ID, e-mail, product details, last transaction ID, postal address which Hello Padel Academy will require from you in order to identify your subscription. You should notify us immediately if any of your details change by e-mail at [email protected]

Any notice given by Hello Padel can be given by post or email to the most recent postal or email address we hold for you. Transmission or postal failures are at your risk, and we cannot be responsible for non-receipt of messages we send you.

Your use of the services

The design, text, graphics, colours, footage, images and other feed you receive are subject to the copyright of Hello Padel Academy and others.

Except as otherwise expressly permitted under this Agreement or by us, you agree that you will:

  • use the Services for non-commercial purposes only without making any gain and that you will not permit any other person or persons to use the Services. This means, for example, that you must not charge for viewing of the Services and that you cannot use the Services to attract others to buy goods or Services from you or anyone else;
    (b) at any given time, only view the Services via your permitted PC and never permit any other person to access the Services. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others;
    (c) not copy, record or store all or any part of the videos either the Services or divert, re-transmit or otherwise distribute all or any part of the Services to any person, or authorise, enable or procure any other person to do any of the above; 
  • (d) not alter, disassemble, decompile or reverse engineer any part of the Services;
    (e) not view the Services in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so; and, 
  • (f) not abuse this Website or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site, or using the site in a manner which violates or infringes the rights of anyone else).

As well as our right to terminate for breaches by you, we may suspend the Services (or your access to them) if your use of them is abusive, excessive or against the interests of other subscribers or in breach of these Terms and Conditions, or if we are requested to do so by a regulatory authority.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Hello Padel Academy does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Hello Padel Academy, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Hello Padel Academy shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Hello Padel Academy reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.


Unless agreed otherwise in writing, the maximum liability of Hello Padel Academy to you arising by reason of or in connection with the supply of the Services to you shall be limited to the amount paid by you in respect of the Services in question. Hello Padel Academy shall not in any event be liable to you for:

  • any direct loss in excess of the payment amount; or,
  • any corruption to data or any indirect or consequential loss whatsoever even if it has been advised of the possibility of such loss or should reasonably know.

Hello Padel Academy does not accept any responsibility for injury, health issues or death, that may occur as a result of performing an exercise or routine as suggested by Hello Padel Academy Coaching videos. Hello Padel Academy is designed as a training aid and the exercises are designed to improve your padel levels and game ability if performed correctly. If they are performed incorrectly leading to a personal injury Hello Padel Academy does not take any responsibility for this.


All videos, photos and lessons were taken at a specific time, and DO NOT necessarily represent the current sponsors of the players and/or coaches who appear.

Force majeure

Hello Padel Academy shall not have any liability to you for any delay or failure to deliver the Services to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Hello Padel including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Services) or other inter connect problems, computer viruses, unauthorised access, theft, operator errors, fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, strike, lock-out, industrial disputes and the cancellation or postponement.

If this means that you fail to receive a substantial element of the Services, Hello Padel Academy may refund such proportion of the sum pre-paid by you in respect of the Services as it decides, acting reasonably, if it is fair in the circumstances.

Link requests

We will approve link requests from organisations if we decide that: (a) the link would not make us look unfavourable to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hello Padel Academy; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are an  organisation and are interested in linking to our website, you must inform us by sending an e-mail to Hello Padel Academy. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Hello Padel Academy’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

Governing law

These Conditions shall be exclusively governed by and construed in accordance with the laws of Spain you irrevocably submit to the exclusive jurisdiction of the courts of Spain.