Hello Padel Terms and Conditions os use

These terms and conditions tell you the terms of use on which you may make use of the hellopadelacademy.com website (the “Website”), whether as a visitor, registered user or a subscriber. 

Please read these terms and conditions carefully before you start to use the Website or subscribe for the Services. By using the Website or subscribing for the Services, you indicate that you accept these terms and conditions and that you agree to abide by them.

If you do not agree to these terms and conditions, please refrain from using the Website. We reserve the right, at any time, to modify these conditions by posting a revised version on this Website. You acknowledge that you have read and understood (and agree to be bound by) these terms and conditions now and every time you use the Services.

By continuing to use the Services you accept any revised version.

About us

Hellopadelacademy.com is a Website operated by HELLO PADEL LIMITED (“Hello Padel”, “We”, “Us”). We are registered in England and Wales under Company Number: 10254446 and our registered office at 28 Morton Close, London England, E1 2QT, United Kingdom.

Hello Padel Academy provides an online video service offering a selection of coaching videos, and other”Content” as well as an online remote coaching service available on the Website. The remote coaching service, including the Content and the video PRO player, and any other features, tools, applications, materials or other services offered from time to time by Hello Padel Academy  are referred collectively as the “Services”.

Use of Information

You can visit the Website without disclosing any information about yourself. Hello Padel do not collect personal identifying information when you access the Website homepage and browse the Website without you disclosing your personal data (except Cookies; see below under “Cookies”). However, to purchase any subscription to access Content viewable on this Website, view any video Content, to participate in any contest or message feature, vote in polls or otherwise express an opinion, or subscribe to one of our services such as online newsletters, buy pro players or coaches packs, or participate in our online blog or communities, you must register and provide accurate information about yourself to the Website, as the Services may not work properly without such information.

The types of information that may be collected on these pages include: your name, e-mail address, postal address, and telephone/mobile number, your gender and date of birth (“Personal Information”). We request these details in order to provide the Services to you (i.e. dispatch news and Hello Padel Academy communications via email or other), to respond to any queries you may have, to ensure we request and receive the correct consent from you, and to understand customer trends and patterns.

Your Personal Information is password protected, and any Personal Information you provide to the Website is protected from unauthorized disclosure by reasonable technological measures. Personal Information is not, however, transmitted via SSL encryption technology. We recommend that you do not divulge your password to anyone.

1. Orders

By subscribing to and paying for the Services you agree that you are entering into a legal binding contract with Hello Padel. The contract is conditional on the transaction being authorized by your card issuer. If the transaction is authorised your account will be activated. Your access to the Services is at all times subject to these Terms and Conditions.

2. Price & payment 

Our prices only cover access to the Services. Other access costs may be charged to you separately by your internet service provider.

All our prices are expressed in Euro. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this website at the time at which you place your order.
Hello Padel reserves the right to refuse credit/debit card payments in its reasonable discretion. For any problem regarding to your payment for the annual, monthly or quarter subscription or either to buy packs, please contact our team on [email protected]cademy.com. 

3. Duration & termination

– Your right to terminate: You may cancel your subscription at any time by following the instructions on your My hello padel account pages. If you have any questions please contact us via email [email protected]

– Your right to a refund and our guarantee:

In Hello padel we want you to learn padel online by watching videos done by best coaches in the world. Hello Padel will issue a refund to any user that has not seen an improvement within their squash as a result of using the service. This guarantee is valid for the first 15 days of the subscription inclusive of trial. To claim a refund the user must provide a detailed explanation about the parts of the site they have used and offer feedback about improvements that could be made in order to improve the quality of service Hello Padel provides, please send us an email to [email protected] 

We do not offer the right to cancel once the first search has been made and therefore no refunds are given.

It is your responsibility to ensure that you cancel your account as this is rolling subscription service. No refunds will be given if you fail to cancel.

– Our right to terminate:

Hello Padel may terminate this agreement with immediate effect and by written notice at any time if you commit a material breach of this agreement (and any breach of clause 2 or 6 will be considered to be a material breach) or if you do not fulfil any of the technical requirements set out in clause 4.
In addition, Hello Padel may terminate this agreement on one calendar month’s notice given in writing to you by email or post.

If Hello Padel terminates the agreement other than as a result of your breach or technical non-compliance, you may receive a refund of the amount you pre-paid for the Services less an amount proportionate to the number of days for which you have had access to the Services.

4. The services & service availability
The ‘Services’ shall be for the provision to you of access to Services on this Website including coaching videos, pro player and coach packs. However Hello Padel reserves the right to amend the nature and extent of the Services available at any time. You are responsible for ensuring that you have and maintain all the hardware and software necessary to access, receive and view the Services. In the event that Hello Padel  reasonably determines that you do not meet these requirements Hello Padel reserves the right to refuse the provision of Services to you.

In such a case you will be entitled to a refund of any sums paid. Hello Padel will use its reasonable endeavors to ensure that the Services are made available at all times.

However, this Website is provided on an “as is” basis. In particular, the image and sound quality of the Services may vary, whether due to congestion on the internet. The Website may not be uninterrupted, timely, secure or error-free. From time to time we will need to close the website to carry out upgrades or maintenance. We will try to keep this to a minimum. Subject to the constraints described above, Hello Padel will carry out the Services with reasonable care and skill.

5. Technical support & contacting Hello Padel

You can contact Hello Padel whether to discuss technical problems or trace your subscription by emailing to [email protected] In all instances, please be ready to give your customer ID, e-mail, product details, last transaction ID, postal address which Hello Padel will require from you in order to identify your subscription. You should notify us immediately if any of your details change by e-mail at [email protected]

Any notice given by Hello Padel can be given by post or email to the most recent postal or email address we hold for you. Transmission or postal failures are at your risk, and we cannot be responsible for non-receipt of messages we send you.

6. Your use of the services

The design, text, graphics, colours, footage, images and other feed you receive are subject to the copyright of Hello Padel and others.

Except as otherwise expressly permitted under this Agreement or by us, you agree that you will:
(a) use the Services for non-commercial purposes only without making any gain and that you will not permit any other person or persons to use the Services. This means, for example, that you must not charge for viewing of the Services and that you cannot use the Services to attract others to buy goods or Services from you or anyone else;
(b) at any given time, only view the Services via your permitted PC and never permit any other person to access the Services. You must keep your password secure and never share passwords or other access codes with anyone or in any way make them accessible to others;
(c) not copy, record or store all or any part of the videos either the Services or divert, re-transmit or otherwise distribute all or any part of the Services to any person, or authorise, enable or procure any other person to do any of the above; 

(d) not alter, disassemble, decompile or reverse engineer any part of the Services;
(e) not view the Services in circumstances where members of the public can view them simultaneously or authorise, enable or procure any other person to do so; and, 

(f) not abuse this Website or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through the site, or using the site in a manner which violates or infringes the rights of anyone else).

As well as our right to terminate for breaches by you (clause 3) we may suspend the Services (or your access to them) if your use of them is abusive, excessive or against the interests of other subscribers or in breach of these Terms and Conditions, or if we are requested to do so by a regulatory authority.

7. Liability

Unless agreed otherwise in writing, the maximum liability of Hello Padel to you arising by reason of or in connection with the supply of the Services to you shall be limited to the amount paid by you in respect of the Services in question. Hello Padel shall not in any event be liable to you for:
(i) any direct loss in excess of the payment amount; or,

(ii) any corruption to data or any indirect or consequential loss whatsoever even if it has been advised of the possibility of such loss or should reasonably know.

Hello Padel does not accept any responsibility for injury that may occur as a result of performing an exercise or routine as suggested by Hello Padel Coaching videos. Hello Padel is designed as a training aid and the exercises are designed to improve your padel levels and game ability if performed correctly. If they are performed incorrectly leading to a personal injury Hello Padel does not take any responsibility for this.

8. Data protection

It is good practice, and it is your responsibility, to take adequate steps to protect against viruses and such like.

The information and data (“personal data”) which is provided by you in connection with this site will be held on the computers and manual records of, and will be used by, Hello Padel Academy and sponsors, partners, official suppliers and any other reputable suppliers of goods and services Hello Padel believe may be of interest to you (together “the companies”). A complete list of all such companies is available on request.

The personal data shall be used by the companies for the following purposes:
(i) to update and develop the companies’ records and for assessment and analysis including market and product analysis;
(ii) to assist the companies in offering and providing their services/products to you;
(iii) to enable the companies to review, develop and improve the services offered by them.

The companies may inform you from time to time by email or mail about relevant news, information, promotions, services and products offered by any of them which they believe may be of interest to you. By law you are entitled, upon payment of a fee, to receive a copy of information or data about you which is held by any of the companies.

You are also entitled to require the rectification, erasure or blocking or any such information or data which is inaccurate or not up-to-date and held by the companies. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write an email to [email protected] stating your full name and address and providing any other relevant information.

9. Force majeure

Hello Padel shall not have any liability to you for any delay or failure to deliver the Services to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Hello Padel including, but not limited to, the failure of electronic or mechanical equipment or communication lines, third party action (including denial of service attack and overuse or misuse of the Services) or other inter connect problems, computer viruses, unauthorised access, theft, operator errors, fire, severe weather conditions, including floods, acts of God, acts or regulations of any regulatory, governmental or supranational authority, war, strike, lock-out, industrial disputes and the cancellation or postponement.

If this means that you fail to receive a substantial element of the Services, Hello Padel may refund such proportion of the sum pre-paid by you in respect of the Services as it decides, acting reasonably, is fair in the circumstances.

10. Waiver

No waiver by Hello Padel shall be interpreted as a waiver of any rights or resource, or any subsequent breach of any provision of these Conditions.

11. Entire agreement

These Terms and Conditions together with the current Services prices and contact details on this Web, set out the whole of the agreement between you and Hello Padel.

This agreement cannot be changed or terminated orally, and no changes or amendments to this agreement shall be binding upon the parties until confirmed in writing by Us. Hello Padel Academy’ employees or agents are not authorised to make any representations concerning the Services unless confirmed in writing by Hello Padel. You confirm that you do not rely on, and waive any claims for breach of, any such representations that are not so confirmed.

12. Third party rights

(a) Clauses 7, 8 and 9 of these Conditions confer a benefit on Hello Padel and are intended to be enforceable by Hello Padel

(b) Except as provided in clause 12(a), a person who is not a party to the contract governed by these Conditions has no rights to enforce any provision of these Conditions.

13. Live & video on demand streaming geo-blocking rules:

The content is not restricted to any country or region.

14. Governing law

These Conditions shall be exclusively governed by and construed in accordance with the laws of Spain you irrevocably submit to the exclusive jurisdiction of the courts of Spain.